Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
friendly staff
great location
cleanliness issue
breakfast not included
8.6/10
Great
Rooms
8.3
Location
9.1
Service
9.3
Dining
8.1
Guest reviews
8.6/10
based on 7 reviews
4.5/5
based on 4825 reviews
8.6
8.6/10 based on 2411 reviews
#69 of 325 hotels in Singapore based on Tripadvisor
Christopher
United Kingdom,
April
2024
8.8/10
The hotel is wonderfully located in the heart of the city center, making it super convenient for tourists to explore Singapore. The rooms are spacious and equipped with all necessities, including a much-desired bathtub and a cozy sofa bed. The service was exceptional, with a complimentary upgrade to a Premier Room for our wedding anniversary and personalized touches. However, the dining options were not included in our stay, which was a minor downside.
Rooms
9.0
The rooms are spacious and come with all the necessary amenities, including a comfortable sofa bed.
Service
10.0
The staff went above and beyond to make our stay special, especially Janet at the Carousel restaurant. The service was top-notch with 'Wow' moments throughout our visit.
Location
9.0
The hotel is situated in the bustling Orchard area, right at the center of the shopping district, offering easy access to nearby attractions and shopping centers.
Dining
7.0
However, the hotel is known for its fresh and local culinary offerings.
Facilities
9.0
The hotel boasts excellent facilities, from room service to laundry services, ensuring a comfortable stay for guests.
Thomas
United Kingdom,
February
2024
8.8/10
The hotel really made our wedding anniversary special with a lovely upgraded room and thoughtful gift. The staff were all friendly and went out of their way to make our stay memorable. However, the lack of customer service appreciation could be improved to enhance the overall experience.
Rooms
9.0
The room on the same level as the lounge was perfect, complete with a sofa and a much-desired bath tub.
Service
9.0
The staff was amazing, providing a complimentary upgrade for our anniversary and being prompt with all our requests.
Location
9.0
The hotel is ideally located just off Orchard Road, making it convenient for exploring the city center and shopping areas.
Dining
8.0
The dining experience was excellent, especially for vegetarians, with quality food offerings.
Facilities
9.0
The hotel facilities were top-notch and well-kept, providing everything we needed for a comfortable stay.
Julie
United States,
September
2023
8.0/10
I had a pleasant stay at this hotel. The rooms were very comfortable, and the breakfast was enjoyable. However, cleanliness could have been improved. The Wi-Fi worked well, which was convenient.
Rooms
7.0
The bed was very comfortable, and the room came with breakfast, which was a nice touch. However, cleanliness could have been better.
Service
9.0
The staff went out of their way to make our wedding anniversary special, with a complimentary upgrade and a thoughtful gift. Janet at the Carousel restaurant provided excellent customer service.
Location
8.0
The hotel is located in the heart of the city, making it super convenient for exploring the shopping centers and public transport. It's right opposite the ION shopping mall.
Dining
8.0
The coffee house had quality food, but unfortunately, breakfast was not included in the stay. The Italian products were a nice touch.
Facilities
8.0
The hotel facilities were great, with good Wi-Fi and efficient service.
friendly staff
cleanliness issue
Eric
United Kingdom,
September
2023
9.0/10
I had an amazing stay at the hotel! The room was clean and comfy with a roll-over bed on the executive level, and the air conditioning was just perfect. The staff went above and beyond, especially with a complimentary upgrade for our wedding anniversary. The location is unbeatable, right in the heart of the shopping district. The dining experience was delightful, especially with freshly made sandwiches. The facilities were top-notch, making my stay incredibly convenient and enjoyable.
Rooms
9.0
The room with the roll-over bed on the executive level was fantastic, and the bath tub was a great addition.
Service
9.0
The staff was incredibly friendly and accommodating, even surprising us with a lovely gift for our anniversary.
Location
10.0
The hotel's location in the shopping district was absolutely perfect!
Dining
8.0
The dining experience was excellent with freshly made sandwiches.
Facilities
9.0
The facilities were modern and convenient, enhancing my overall experience.
Bert
United States,
August
2023
9.0/10
Staying at this hotel was a delightful experience. The premium rooms on higher floors offered satisfying air conditioning and a great rain shower, but were limited to roll-over beds. The service was exceptional, with prompt responses to our requests for extra towels and a prayer mat. The staff was incredibly polite, accommodating, and even surprised us with a complimentary room upgrade and a lovely gift for our wedding anniversary. The location was superb, near Orchard Road and convenient for tourists, with easy access to the MRT Station and shopping districts. The dining experience at the coffee house was fantastic, especially for vegetarians, offering quality food choices.
Rooms
8.0
The rooms on the premium floors were comfortable and well-equipped.
Service
10.0
The service was top-notch, with attentive and friendly staff who went above and beyond to make our stay special.
Location
9.0
The hotel's location near Orchard Road and the MRT Station made it incredibly convenient for exploring Singapore.
Dining
9.0
Dining at the coffee house was a delightful experience, especially for vegetarians. The quality of food was superb.
Facilities
9.0
The facilities were well-maintained and provided everything we needed for a comfortable stay.
William
United States,
August
2023
8.4/10
I had a wonderful stay at this hotel. The room was clean and comfortable with a complete free minibar available in the premium floors. The service was exceptional, especially for our wedding anniversary. The location was perfect, right at the center of the city on Orchard Road. The dining experience was great with efficient service and delicious homemade ice-cream. Overall, a fantastic choice for a memorable stay.
Rooms
8.0
The room I stayed in was clean and comfortable. I appreciated the complete free minibar available in the premium floors.
Service
9.0
The staff went above and beyond to make our anniversary special, with a complimentary upgrade and a lovely gift. Their promptness and politeness, especially Janet at the Carousel restaurant, were outstanding.
Location
9.0
The hotel's location on Orchard Road was perfect, offering easy access to the shopping district and public transport hubs nearby. Very convenient for exploring the city.
Dining
8.0
I enjoyed dining at the hotel, especially the homemade ice-cream. The breakfast options for vegetarians were also delightful.
Facilities
8.0
The hotel provided excellent facilities to ensure a comfortable and enjoyable stay.
Malcolm
United Kingdom,
August
2023
9.0/10
The hotel is in a prime location at Orchard Road, making it super convenient to explore Singapore. The rooms offer a nice view and modern furnishings, along with an excellent power shower, though they are on the same level as the lounge. The service is top-notch, with staff going out of their way to accommodate requests, even surprising us with an upgrade and a thoughtful gift for our wedding anniversary. The dining experience is exceptional with quality foods and efficient service. However, the pricing could be a bit high for some. The location is central and perfect for tourists looking to shop and visit city attractions, though early morning flights might require extra travel time. The facilities are excellent, with everything you need for a comfortable stay.
Rooms
8.0
The rooms offer a nice view and modern furnishings, with an excellent power shower, though they are on the same level as the lounge.
Service
9.0
The staff are extremely polite, friendly, and prompt in responding to requests. We were impressed by the complimentary upgrade and the personal touch for our anniversary.
Location
10.0
The hotel's location in the heart of Orchard Road is perfect for shopping and exploring the city, offering easy access to attractions.
Dining
9.0
The dining experience was delightful, with quality foods and efficient service, perfect for both vegetarians and crisps lovers.
Facilities
9.0
The hotel offers great facilities ensuring a pleasant and convenient stay for guests.
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